Frequently Asked Questions
Everything you need to know before your next adventure.
What materials are used in your products?
We use premium, full-grain leathers and high-quality sustainable fabrics designed to withstand the rigors of global travel while maintaining a timeless aesthetic.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that sale items and personalized goods are final sale.
Do you offer a warranty on your bags?
Yes, all our travel bags and accessories come with a 12-month warranty against manufacturing defects to ensure your gear stays reliable on the road.
How should I care for my leather goods?
We recommend using a high-quality leather conditioner every 3-6 months and avoiding prolonged exposure to direct sunlight or heavy rain to preserve the natural finish.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.